How Verizon Personalizes CX, from Engagement to Post Purchase
Retail TouchPoints
AUGUST 29, 2023
We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. We also believe that when it’s used properly it can level up the customer experience in our eight channels.
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