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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

Hyken

Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. Once again, another list of tips and tactics to keep your customers satisfied.

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Best Retail Marketing Tips for 2019

Retail Next

If you have a new product, you want your customers to know so they can visit your physical store or your website to make a purchase. Email marketing is a powerful tool to boost customer retention, build buyers’ trust and increase your conversion rate.

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Top 5 Customer Service & CX Articles for the Week of May 1, 2023

Hyken

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. Siegel+Gale put the figure at 57%. How big is simplicity?

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Retailer Lessons from iGaming Companies

Retail TouchPoints

iGaming companies typically have minutes at most, and usually only seconds, to retain or lose a customer. If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. Contrast that to retail. About four in five U.S.

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How Starbucks is Using Mobile Apps to Significantly Increase Sales

Indigo 9 Digital

Back in 2009 it launched its mobile app. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. Then it began offering in app payments in 2011.

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Starbucks’ Digital Strategy, Why it Outperforms

Indigo 9 Digital

Over a decade ago in 2009 it launched its mobile app. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. Then it began offering in app mobile payments in 2011.

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Starbucks’ Strategy: 4 Actions it Used to Grow Into a $100 Bln Company

Indigo 9 Digital

In 2014 Starbucks introduced a complete tuition reimbursement program for employees located in the United states who worked at least an average of 20 hours per week. That “scarred” Schultz and then motivated him to create a workplace his dad would be proud to work at. Back in 2009 it launched its mobile app. million users.