Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Prior to joining Amazon, Herrington served as CEO of KeepMedia and VP of Marketing at online grocery retailer Webvan. Another company veteran, John Felton, will now lead the company’s operations.

Fulfillment 236

Fulfillment Finance Promotions Customer Experience 236

Inside Retail

JUNE 23, 2022

Herrington brings 17 years of experience at Amazon to the role, including more than seven years as senior vice president of the North American consumer business. He launched AmazonFresh in 2007 and has served on the e-commerce company’s senior leadership team since 2011. “I Dan Murphy’s boss to head M&S Food.

Finance 130

Finance Returns Customer Experience Management 130

Cisco Retail

NOVEMBER 9, 2021

And while this remains true, 10 years later at our Investor Day in September 2021, Cisco forecasted that half of revenue will come from software and other recurring sales by 2025. Transformation at that scale is not only challenging but usually avoided due to the lengthy commitment to a singular vision. That’s nearly $30 billion.

Customer Experience 140

Customer Experience Finance Management ATS 140

Cisco Retail

AUGUST 10, 2021

Cisco jumped all in on SaaS ourselves, acquiring WebEx back in 2007. Recently I caught up with Joe Clarke, one of Cisco’s distinguished engineers in Customer Experience. He pointed out that one of the biggest differences is the level of control that the customer has over their network.

Operating Expenses 145

Operating Expenses Management Finance Consumer 145

Mass Relators

JUNE 22, 2022

“Doug has been at Amazon for 17 years. He joined the company in 2005 to build out our Consumables business, launched AmazonFresh in 2007, and in 2015, took on leading all of our North American Consumer business. Doug and I have worked together on S-team since 2011. .”

Fulfillment 52

Fulfillment Finance Consumer Store Operations 52

Mass Relators

JULY 11, 2022

Doug has been at Amazon for 17 years. He joined the company in 2005 to build out our consumables business, launched AmazonFresh in 2007 and, in 2015, took on leading all of our North American Consumer business. Doug and I have worked together on S-team since 2011.

Fulfillment 40

Fulfillment Finance Store Operations Consumer 40