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Top 5 Customer Service & CX Articles for Week of February 19, 2024

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

Customer Experience 50
Customer Experience Customer Retention Consumer Promotions 50
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6 of the Best Ways to Retain Customers in Retail

Indigo 9 Digital

JULY 24, 2023

If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base. Are you leaving money on the table that could come from customers you already have? If you are here are six tips you should consider to increase your customer retention rate. Sell great products.

Customer Retention 52
Customer Retention Drop-Shipping Consumer Fast Fashion 52
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