article thumbnail

14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

As an icebreaker, we said, ‘tell us about the best service experience you’ve ever had.'” “Of the 18 people, 16 said it was in a hotel. It has been nearly 20 years since Apple opened its first retail store in 2001 and that advice has not gone out of style. Nordstrom is betting on services to provide a great customer experience.

article thumbnail

Jason & Scot Show Episode 292 – Q1 2022 Recap (Live)

Retail Geek

5:15] Another hobby of I guess it was a shared one is we like to coin phrases, one of the ones that I coined was Zero friction addiction so when consumers have these low-friction experiences not only are they great.