2001 ATS Customer Retention Returns 
Hyken
FEBRUARY 18, 2024
Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.
Indigo 9 Digital
JULY 24, 2023
That’s why you still shop at the mom and pop grocer across the street from your home. It’s not that new customers aren’t important but if you have a high churn rate it’s going to eat into your profits. If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base.
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