Retail TouchPoints

APRIL 23, 2025

Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies.

Returns 162

Returns Loss Prevention Planning Payment Services 162

Retail TouchPoints

DECEMBER 15, 2023

The perception gained even more support as Lowe’s, Dick’s Sporting Goods and Target all blamed ORC for negatively affecting their financial results. Where do fraudulent returns fit in, and is it possible to definitively determine if these bad actors are working alone or for a larger group?

Sporting Goods 273

Sporting Goods Loss Prevention Store Operations Payment Services 273

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Are consumers returning products less often? We are already observing a good share of retailers revisiting their shopper experience to tackle organized crime. Did you open up the lifetime value of an existing customer?

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323