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Salespeople on the shop floor can use these devices to seek a colleague’s assistance in locating a certain size or style of a product instead of leaving the customer alone while the salesperson finds it. That extends the opportunity for the salesperson to build a rapport with the customer and potentially upsell.
Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. Store-specific information about curbside or in-store pickup locations. Payment, return, and exchange policies.
In effect, this means a reduction of total inventories, maximized sales, and reduced markdowns. Often, returning products to the store that fulfilled the original purchase will create inventory excesses and lead to markdowns. to optimize inventory for gross margins. Digital technology in retail stores.
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