Remove Employee Engagement Remove Loss Prevention Remove Supermarket
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14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

The Chinese eCommerce giant made a move into physical retail in 2016 by opening a chain of futuristic supermarkets called Hema or Freshippo in English. A loss prevention employee who sent the package wrote in a note accompanying the package: “Mr. DiJulius, I wanted to make sure we got this to you right away.