Sat.Feb 24, 2024 - Fri.Mar 01, 2024

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Top consumer behavior trends in 2024

Retail Customer Experience

Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone. The consumer behavior trends in play range from demanding fast delivery and sustainability by brands to the opportunity for crafting shopping experiences.

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Unleashing the power of AI: What it means for retail in 2024

Inside Retail

The 2024 Australian Retail Outlook is out now. This must-read resource is packed with exclusive insights from Inside Retail’s survey of retailers about their performance, plans and predictions for the year ahead; trend analyses and advice from industry experts; and interviews with leading retailers, including Ikea, Lush, Outland Denim, Milligram, and many more, about their growth strategies in 2024 and beyond.

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5 Ways Retailtainment is Reshaping OOH Advertising

Retail TouchPoints

Out-of-home (OOH) advertising has played an integral role in the media mix for decades due to its influence and impact. The vast majority ( 88% ) of U.S. adults have noticed an OOH ad within a one-month period and 78% of these consumers took some sort of action after, according to research from Morning Consult and the Out of Home Advertising Association of America (OAAA).

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Why are your store workers leaving?

365 Retail

It’s no secret that staff turnover in retail is high – higher than most other industries. The average turnover rate was 50.8 per cent in the first quarter of 2023 , with turnover highest with store workers (46 per cent), low in warehouse and distribution (3.3 per cent) and lowest in head office roles at 1.5 per cent. Of the total retail job vacancies, store vacancies accounted for a huge 87 per cent.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Tailored to Perfection: Creating a Hyper-Local Shopping Experience with AI

Retail TouchPoints

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. Ultimately, it sounds like a no-brainer for a retailer, but managing a localized assortment can be quite complex.

Shopping 289
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Not on the High Street Founder, Holly Tucker MBE, Confirmed to Headline at the Retail Technology Show

365 Retail

The Retail Technology Show (RTS), the leading industry event that connects retail’s changemakers and leading tech innovators, has announced that Holly Tucker MBE, Founder of Holly & Co and Not On The High Street, will deliver a keynote session as part of its trailblazing 2024 conference programme. Taking place at London Olympia on the 24 and 25 April 2024, RTS is retail’s flagship event that brings the sector’s sharpest minds and leading luminaries to the stage.

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MINISO Brings Joy to East London with Westfield Stratford City Grand Store Opening

Retail Focus

Globally renowned lifestyle retailer, MINISO has announced the opening of its newest store at Westfield Stratford City. Nestled in the heart of Westfield shopping centre, on the lower ground floor near McDonald’s, MINISO will be opening its doors to the public at 12 pm on Friday, 1 March. Spanning just over 2000 sqft, the new store will feature exclusive beauty collections, such as Mad Beauty and the renowned K-Beauty brand TONYMOLY.

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Australia’s best retailers honoured for CX, loyalty and service

Inside Retail

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. The two retailers took out the CX of the Year honours for medium-to-large and small retailers respectively in last night’s annual Retailer Awards, presented by Inside Retail and Commonwealth Bank. One of the judges, Peter Kennedy, said TerryWhite Chemmart, sets the pace for what the chemist of the future comprises. “It puts the trust back into the local chemist as a fi

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How to Improve Digital Privacy and Trust Between Consumers and Companies

Retail TouchPoints

In the U.S., the past year was the most active to date for passing state-by-state data privacy laws. Following suit with GDPR and other jurisdictions globally, the U.S. is weighing national data privacy and security regulation to help companies keep up with the patchwork of state laws. This flurry of legislative activity comes at a good time — and with good reason.

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Wendy’s To Introduce Surge Pricing Similar to Uber

Retail Wire

Wendy’s is gearing up to roll out a new pricing strategy that mimics the surge pricing model used by ride-sharing services like Uber. This means that the cost of your favorite Wendy’s items could fluctuate throughout the day depending on demand.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Revitalising the UK High Street: Beyond Commerce to Community Connection

Retail Focus

The high street in the UK stands as more than a mere hub for shopping; it’s a cornerstone of local economies, embodying community, culture, and commerce. Despite facing challenges, the high street’s significance as a community and economic staple is unwavering, symbolising not only a centre for transactions but also a space for communal engagement and belonging.

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Adore Beauty Group eyes first physical store as revenue surges

Inside Retail

Adore Beauty Group enjoyed higher revenue in the fiscal first half on the back of a record number of returning customers and more active customers. And the company has engaged a consultant to imagine how the brand could create a physical store. The cosmetics retailer’s revenue increased 7 per cent to $100.7 million while reported earnings before interest, taxes, depreciation, and amortisation surged 467 per cent to $2.4 million.

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Exclusive: How Daniel’s Jewelers is Using Vision AI to Better Serve its Customers

Retail TouchPoints

In the more than 70 years since Joseph Sherwood bought a bankrupt jewelry store in Bell Gardens, Calif., much has changed in the world, and in retail. That post-WWII period in the Western U.S. was marked by the Dust Bowl Exodus, now a distant memory for most. Since then, the demographic makeup of California has changed dramatically, not to mention the economic and technological realities of the state and the country.

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FTC Sues To Block Kroger-Albertsons $25B Merger

Retail Wire

The Federal Trade Commission (FTC) has taken legal action to halt the proposed $25 billion merger between Kroger and Albertsons, labeling it as potentially harmful to consumers. This merger, slated to be the largest in US supermarket history, aims to combine two of the nation's top retailers, with brands like Safeway, Vons, Harris Teeter, and Fred Meyer falling under its umbrella.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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New ZARA Store at atria Watford Opens Doors

Retail Focus

atria Watford, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce that ZARA’s upsized store has opened at atria Watford. The newly opened ZARA store is located in a prime position in Charter Place and stocks the brand’s much-loved fashion ranges for women, men and kids.

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Retail sales crept up in January, ABS data shows

Inside Retail

Australian retail sales inched higher in January, with food-related spending leading the growth. Australian Bureau of Statistics data showed that January retail sales rose 1.1 per cent on a year-on-year and month-on-month basis. “The rebound in January follows a sharp fall in December when consumers pulled back on spending after taking advantage of Black Friday sales in November.

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Best Buy CEO Promises Enhanced Personalization, Physical Store Upgrades in FY2025

Retail TouchPoints

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. 29, 2024. The retailer also plans to concentrate on updating and refreshing existing stores rather than opening new brick-and-mortar locations, as well as “improving and livening the merchandising presentation given the shift to digital shopping and corresponding lower need to hold as much inventory on the sales floor,” said Corie Barry, CEO, during a conferen

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Panera Readjusts Its Menu To Boost Sales

Retail Wire

Panera's recent attempt to spice up its menu with fancier options has fallen flat. In response to the current wave of high inflation, the company is scaling back to focus on wallet-friendly fare.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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44% of UK shoppers want best-before date discounts to help cut grocery bills

Retail Focus

With retailers removing best-before dates to reduce food waste, UK consumers still want supermarkets to offer discounts on goods nearing expiry, according to the latest data from Retail Insight , the leading provider of store operations execution software. With WRAP estimating the UK retail sector was responsible for 200,000 tonnes of food waste last year, supermarkets including Asda, Tesco, Sainsbury’s and Waitrose have already opted to remove best-before dates from fresh fruit and veg in a bid

Markdowns 147
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Australia’s Top 50 People in E-commerce for 2024 revealed

Inside Retail

Matthew Horn, – group GM, customer and digital, with Country Road Group – tops the rankings of Inside Retail’s 2024 Top 50 People in E-Commerce , sponsored by CouriersPlease. A self-described “accidental digital native” Horn left a career in corporate law to join the early leadership teams at The Iconic and Uber Australia. Now at Country Road Group, he is one of the key leaders driving the company’s digital and technological transformation efforts.

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Advancements in Vegan Packaging: Navigating 2024’s Thriving Plant-Based Market

Retail TouchPoints

Trend projections for this year herald plant-based diets as a pivotal cornerstone in today’s modern dietary preferences. The surge in the launch of over 1,610 new vegan products in 2023 alone echoes a resounding consumer sentiment; that many of us are leaning toward simpler, less processed foods that prioritize value and sustainability. In this article, I’ll discuss the most important elements of vegan packaging, so businesses can maintain the highest standards while attracting wider demographic

Marketing 278
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Food Packaging With Forever Chemicals No Longer Sold in US

Retail Wire

Food packaging coated in forever chemicals will no longer be sold in the United States. The Food and Drug Administration reports that grease-proofing materials containing per- and polyfluoroalkyl substances (PFAS) are being phased out completely.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Quintain welcomes Tian Tian Market to Wembley Park & sees footfall surge over Lunar New Year

Retail Focus

Asian grocery store, Tian Tian Market , which opened in Wembley Park earlier this month (February 2024), has reported a 30% surge in foot traffic over the Lunar New Year weekend, compared to average weekday figures. Tian Tian signed a 15-year lease with Quintain for the 4,268 sq. ft unit and has enjoyed footfall exceeding all expectations for the entire month of February.

Marketing 147
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Australians are visiting liquor stores more often, but spending less

Inside Retail

Australian liquor retailers are facing stiff competition for a share of consumer spending, according to consumer intelligence company NIQ (Nielsen IQ). The company’s Omnishopper liquor data shows that while the number of households purchasing liquor has decreased by 3.2 per cent, the average number of trips to liquor stores per household has grown by 3.5 per cent.

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Party City Debuts Store Format Spotlighting Balloons and Birthdays

Retail TouchPoints

Party City will accelerate remodels to expand a new store format that features a dedicated service area for the retailer’s extensive balloon assortment along with “birthday worlds,” designed to be one-stop shops for both kids’ and adults’ celebrations. The retailer, which emerged from bankruptcy in October 2023 with a fleet of more than 750 stores, plans to introduce the new format in several locations across the U.S. during the first half of 2024.

Planning 278
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Facebook News Tab Ending in US and Australia

Retail Wire

In April 2024, Facebook will discontinue its dedicated news tab, Facebook News, in the United States and Australia. This move mirrors the deprecation of Facebook News in the U.K., France, and Germany last year.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Pricer and PaperShell in strategic partnership to drive environmental change within the electronics sector

Retail Focus

Pricer , a global leader of in-store automation and communication solutions, has today announced a strategic partnership with PaperShell , a high performance material innovation, in a move towards including more sustainable materials within Pricer’s Electronic Shelf Labels (ESLs). With original research of over 1,000 shoppers by Pricer showing that despite the cost-of-living crisis, 53% of consumers and 66% of Gen Z are now sustainably minded when shopping, meeting customers’ sustained demands

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Mosaic Brands names Erica Berchtold as new CEO

Inside Retail

Mosaic Brands has appointed Erica Berchtold, former The Iconic CEO and Rebel Sport MD, as its new CEO. Berchtold succeeds Scott Evans who is retiring after serving the company for nearly a decade. “As we accelerate our big box and digital strategy, Erica not only has the right skillset to drive the future direction of the group but also a strong understanding of our customers as a former GM of of two of our brands,” said Mosaic Brands chairman Richard Facioni.

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Macy’s to Close 150 Nameplate Stores, Focus on Luxury and Small-Format Locations

Retail TouchPoints

Macy’s, Inc. has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. Additionally, noting that its luxury banners have been outperforming other divisions, Macy’s will open about 15 Bloomingdale’s stores and at least 30 new Bluemercury

Location 278
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Family Dollar Fined $41M Over Rat-Infested West Memphis Warehouse

Retail Wire

Family Dollar has been fined a staggering $41 million over a rat-infested warehouse in West Memphis, Arkansas. This warehouse distributes food, cosmetics, and medical devices to more than 400 stores across the South.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.