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Retail’s Future is Phygital

Retail TouchPoints

Apps that allow shoppers to preview and locate in-store inventory, do virtual try-ons, identify sales and cash in on personalized promotions and rewards are popular. Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences.

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These Were the Top Retail Stories of 2022

VMS

Starbucks workers organized at many locations in 2022. location voted in favor of starting a union. It was the third company-owned location to so vote. The palm images, after being entered in a kiosk at the 65 locations, link shoppers’ palms to payment cards. It even got to those sunny, smiling coffee baristas.