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Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

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Pitney Bowes, PackageHub Launch Returns Drop-Off Network

Retail TouchPoints

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. With the launch of this network with our partner PackageHub, we have access to their network of premium drop-off locations across the U.S.”

Returns 147
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DoorDash Debuts Package Pickup Service to Streamline Returns

Retail TouchPoints

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We

Returns 259
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Nordstrom Issues Supplier Mandate for RFID Tagging

Retail TouchPoints

RFID-ticketed products are not yet required for drop-ship suppliers. FineLine Technologies is working with vendors that RFID source-tag at their factories, Davidson reported, and that now use the technology for automated outbound shipment verification and automatic advance shipping notification generation.

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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Returns 240
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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

In the last decade, there has been 5X higher growth in debit card volume than credit cards, and in the previous year or two, spending on credit cards dropped 50%.”. Consumers want to avoid a situation where they’re hunting around for a product in-store and waiting in long lines in this pandemic-type environment.

Consumer 264
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Happy Returns Reopens 200+ Store-Based Return Bars, Adds Contactless Procedures

Retail TouchPoints

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 164