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Customer satisfaction is basically unchanged

Mass Relators

This study includes six retail industries — online retail, department and discount stores, specialty retail stores, drug stores, supermarkets and gas stations — as well as consumer shipping and the U.S. Walmart was in last place in the drug store ranking, sinking 3% to 71. Postal Service. Albertsons Cos.

Grocer 52
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Customer satisfaction with retailers is mostly steady

Mass Relators

This study includes six retail industries – online retail, department and discount stores, specialty retail stores, drugstores, supermarkets, and gas stations – as well as consumer shipping and the U.S. After sliding last year, the department and discount stores sector saw its ACSI score hold steady this year at 75.