Customer Experience Returns Shopping Technical Support 
Retail TouchPoints
OCTOBER 17, 2023
In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. trillion every year answering customer service calls, according to IBM. Depending on where agent labor is, costs can vary widely. minutes,” according to TCN.
V Count
JULY 9, 2021
According to a report titled “ How Long Does It Take To Lose Your Customer,” the average Brit spends 1 year, 2 weeks, and a day of their lives stuck in shop queues. the longer the average waiting time spent in queues, the shorter the customers’ patience: 25% say they would only wait a maximum of 2 minutes. customer experience.
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