Customer Experience Management Returns Technical Support 
Retail TouchPoints
OCTOBER 17, 2023
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support.
V Count
JULY 9, 2021
83% consider fast-moving queues an integral part of the customer experience. 70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues. 70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues. No one likes to wait in line.
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