Customer Experience Location Returns Technical Support 
Retail TouchPoints
OCTOBER 17, 2023
In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. trillion every year answering customer service calls, according to IBM. store hours, locations, policies, available inventory or where’s my order?)
V Count
JULY 9, 2021
83% consider fast-moving queues an integral part of the customer experience. 70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues. 70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues. customer experience.
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