Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs. Let’s begin the countdown… 5.

Advertising 231

Advertising Store Operations Merchant Services Wholesale 231

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

Employee Engagement 263

Employee Engagement Store Operations Consumer Management 263

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty.

Employee Engagement 241

Employee Engagement Management Point of Sale Planning 241

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. The first was increased labor productivity.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions 52

Promotions Employee Engagement Store Operations Management 52