Checkout, Customer Retention and Grocer

Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Despite heavy investment, customer retention hardly improved. After doing a deep dive into data, they discovered that a whopping 80 per cent of customer frustration stemmed from long queues.

Returns

Returns Beauty and Health Checkout Store Layout

How to Make Sense of the Complex Modern Grocery Retail Landscape

Retail TouchPoints

APRIL 12, 2023

Though many can’t afford to develop a completely autonomous shopping experience, cashless checkouts have made it easier and more convenient for those one-item shoppers to run in and out. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Supermarket

Supermarket Grocer Customer Retention Checkout

Experience Retail Today

Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

How to Make Sense of the Complex Modern Grocery Retail Landscape

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