Hyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 13 Powerful Retention Strategies That Keep Customers Coming Back by Hirsh Goswamy.

Customer Experience 54

Customer Experience Planning Customer Retention Marketing 54

Hyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. It’s one thing to get the customer to come back. How big is simplicity?

Customer Retention 11

Customer Retention Customer Experience Department Stores Management 11

Hyken

APRIL 3, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. My Comment: Within the five retail trends shared in this article is a concept called “phygital” retail.

Customer Experience 8

Customer Experience Consumer Shipping Retail Trends 8