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Remove articles 2023-ahead-retail-cx-predictions
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Retention and loyalty – how to grow when the market is down

Inside Retail

MARCH 3, 2024

The 2024 Australian Retail Outlook is out now. To give you a glimpse of what you can expect from this year’s report, we are sharing selected articles over the coming weeks. Be sure to download the 2024 Australian Retail Outlook to discover more. The term ‘customer loyalty’ is commonly confused with ‘loyalty programs’.

Marketing 290
Marketing Customer Retention Returns Promotions 290
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Top 5 Customer Service Articles of the Week 1-30-2023

Hyken

JANUARY 30, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will explain what ChatGPT is and why it has the opportunity to transform customer experience. Here’s what they had to say.

Customer Experience 19
Customer Experience Consumer ATS 19
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