Remove Apparel Remove Customer Experience Remove Employee Engagement
article thumbnail

“We’ve got aspirations to be a global business”: SkinKandy CEO on growth drivers

Inside Retail

“If you’re getting an earlobe piercing, you’re getting the compliance and safety standards that are required for the most complex piercings, so you’re benefiting from a great experience just because that’s our standard,” Friis said. But it’s one with a lot of potential.

Apparel 278
article thumbnail

The power of Invisible PR in retail

Inside Retail

Mystery shopping and observational research: Using mystery shoppers or conducting observational studies provides invaluable firsthand perspectives on the customer experience, revealing hidden challenges or excellence areas not evident through other means. The store never lost focus on that, it invested in it and committed to it.

article thumbnail

Lands’ End Refreshes Operations with Long-Awaited Contact Center Modernization

Retail Customer Experience

Apparel company Lands’ End wanted to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud. Implementing NICE WFM Suite with Employee Engagement Manager supports the company’s transition to employing more home-based agents and won fast praise from agents and leaders alike.