Retail TouchPoints

SEPTEMBER 15, 2020

COVID-19 has massively influenced consumer behavior, and the economic fallout has had a huge impact on the role of price perception. Economic and public health conditions vary wildly by city, state and region as restrictions are lifted and reinstated. As a result, consumer behavior has become harder to predict across multiple locations, which makes zone pricing a must for retailers.

Markdowns 213

Markdowns Technical Support Promotions Wholesale 213

Wiser

SEPTEMBER 15, 2020

It’s no secret that retail has faced enormous challenges over the last few years. From changing customer habits and the rise of direct-to-consumer to COVID-19 upending every reasonable expectation the retail industry had for 2020, successful brands and retailers have to be creative to stay ahead of the game. Finding new levers for growth can be difficult in today’s climate, but one that can’t be overlooked is partnerships.

Payment Services 78

Payment Services Home Furnishings Returns Consumer 78

Retail TouchPoints

SEPTEMBER 15, 2020

Amazon has launched Luxury Stores, an AR-powered store-within-a-store shopping experience, on an invite-only basis. The Amazon app’s new feature will focus on both established and emerging luxury fashion and beauty brands, starting with Oscar de la Renta’s Pre-Fall and Fall/Winter 2020 collections. Luxury Stores will feature “View in 360” technology, which lets shoppers browse styles in full 360-degree views to help them better visualize the look and fit.

Merchant Services 142

Merchant Services Jewelry Accessories Fashion 142

Retail Technology Review

SEPTEMBER 15, 2020

When the vegan and cruelty-free cosmetics company BH Cosmetics wanted to take its inclusive product line global, they knew the challenge involved in scaling to become a mass supplier globally, at a competitive price, and providing the same customer experience across geographies.

Customer Experience 28

Customer Experience ATS 28

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Retail TouchPoints

SEPTEMBER 15, 2020

While a raft of non-essential retailers have succumbed to Chapter 11 bankruptcy since the pandemic forced store shutdowns, J.Jill has reached a definitive agreement with its lenders to avoid that fate in an out-of-court settlement. J.Jill’s lenders have agreed to give the company an additional two years, through May 2024, to pay off its term-loan debt and to provide an investment of “no less than $15 million ” in the form of a junior term-loan facility.

Payment Services 130

Payment Services Planning Specialty Retailers Store Operations 130

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to. However, for a typical omnichannel retailer, COVID-19 has made their digital sales ascend much faster than ever before, with online transactions taking a higher sha

Returns 180

Returns Merchant Services Shipping Location 180