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According to the National Retail Federation (NRF), retailers lost $112 billion due to shrink in 2022, up from nearly $94 billion in 2021. This year, the ease of making returns has moved ahead as a leading reason shoppers choose to shop in stores, outpacing comparisonshopping.
In the comfort of their home, a person can take their time to comparison-shop local stores’ assortments and inventory. Furthermore, many online retailers provide easy-to-use comparison tools. The rise of at-home delivery forced lossprevention managers to start looking beyond the store.
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