Inside Retail

MARCH 6, 2023

IR: What role do collaborations play in enabling you to reach a new clientele? For us, that clientele side and customer experience is really key. VM: Back in 2018, we had 93 points of sale, including wholesale and stand-alone boutiques. We’ve now consolidated that down to around 69 points of sale.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

Clienteling 191

Clienteling Fulfillment Apparel Location 191

Retail Focus

APRIL 4, 2024

In a world where consumers’ behaviours, expectations, and preferences are rapidly changing, premium and luxury brands are faced with a unique challenge – how to preserve their identity and exclusivity while adapting to the digital age (Purwar 2019). Digital transformation has extended the customer experience beyond the point of sale.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Storis

JANUARY 22, 2024

Retail and Technology Initiatives for 2024 The Momentum of Mobile POS Mobile Point of Sale is a top 3 technology initiative in STORIS’ 2024 survey. 41% of surveyed retailers find the most advantageous use of this data is clienteling, which can be conducted by sales associates to increase their productivity during off-peak hours.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52