Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

Indigo 9 Digital

MAY 10, 2023

By 2014 Starbucks had rolled out mobile pre-order and pay before it was common to do so. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. Back in 2009 it launched its mobile app.

Payment Services 52

Payment Services Customer Retention Location Retail Trends 52

Indigo 9 Digital

FEBRUARY 27, 2023

Its strategy for success has centred around a progressive investment in its employees, a world class customer experience, a focus on technology and innovation and an aggressive store expansion. As you will learn Starbucks’ excellent customer service and exceptional long-term growth is not a coincidence.

Payment Services 52

Payment Services Customer Experience Location Customer Retention 52

Indigo 9 Digital

MAY 10, 2023

By 2014 Starbucks had rolled out mobile pre-order and pay before it was common to do so. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. Over a decade ago in 2009 it launched its mobile app.

Location 52

Location Customer Retention Consumer Customer Experience 52