Remove 2011 Remove Point of Sale Remove Promotions Remove Store Operations
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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. For example, the Smart Board in stores is a uniform way to communicate to all teams.