Remove 2011 Remove Customer Experience Remove Point of Sale
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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. We also believe that when it’s used properly it can level up the customer experience in our eight channels.

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What’s Cooking: transforming to modern retail with unified commerce

Inside Retail

The era of digital transformation has seen traditional brick-and-mortar retailers challenged to integrate their offline and online channels seamlessly in order to create a unified customer experience. As the business grew, the online store was facing challenges – particularly concerning mobile optimisation and conversion rates.

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Shirtmaker and brand, UNTUCKit, unbuttons data to increase store conversions by +6.9%, partnering with RetailNext

365 Retail

Founded in 2011 by Chris Riccobono after he struggled to find a shirt that looked good untucked, UNTUCKit is now known for its refined product details – including length, hemline and collar – that combine to create shirts that remains casual, yet polished, when left untucked. increase in conversions.