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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. Kelley Kurtzman: There are a lot of ways to connect with us, but 80% of our interactions originate in digital channels.

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B2B Marketplace Faire Accelerates the Digitization of an Underserved Market: Wholesale

Retail TouchPoints

Bringing Silicon Valley-Style Innovation to Wholesale In 2011, Rhodes was working for payments solution Square in Silicon Valley while running a side hustle as a wholesale distributor for New Zealand-based Blunt Umbrellas. “It Then with Faire Insider you can get things like free shipping, which is a huge cashflow change for us.”

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