Retail TouchPoints

JULY 29, 2020

Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We Our founder and chairman of the board said, ‘You need a new title.’

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

FEBRUARY 10, 2022

Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have.

Inventory Management 321

Inventory Management Beauty and Health Management Point of Sale 321

Retail TouchPoints

AUGUST 29, 2023

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. Kelley Kurtzman: There are a lot of ways to connect with us, but 80% of our interactions originate in digital channels.

Payment Services 275

Payment Services Accounting Customer Experience Point of Sale 275