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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

Driven by higher prices brought on by inflation, supply chain costs and other factors, shoppers in 2024 are cutting coupons and bargain hunting like they haven’t since the financial crisis of 2009 (if not earlier). According to data from consumer insights provider Numerator, consumers purchased groceries from 20.7

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Moss to open debut store at Gloucester Quays amidst flurry of retail activity at the outlet

Retail Focus

The signing follows a host of activity at the top 10 UK outlet as it celebrates its 15 th anniversary, including the upcoming upsize of Skechers, the international lifestyle and athletic footwear brand. We look forward to welcoming Moss to the outlet, and seeing the continued success of Skechers and Raging Bull.”

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A retail expert weighs in on Alibaba and JD.com’s approach to Singles Day

Inside Retail

While Alibaba seeks to offset declining consumer confidence with a wide array of 80 million discounted products and price reductions of up to 15 per cent, JD.com has chosen to break away from traditional pre-sales, offering genuine low prices on over 800 million products right from the get-go. event from 23 October through 11 November.

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The Face-Off Between Amazon and ‘Alternative Marketplaces’ is Shaping the Next Era of Ecommerce

Retail TouchPoints

This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers. It’s clear that Walmart’s marketplace is picking up real momentum; in fact, the vast majority of sellers at Prosper indicated that they are already selling on Walmart’s marketplace as well as on Amazon.

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Moss Chooses Gloucester Quays for New Store Amidst Retail Expansion

365 Retail

This development is part of a series of enhancements at Gloucester Quays, which is marking its 15th anniversary with significant retail activities including the expansion of Skechers , a globally recognised lifestyle and athletic footwear brand.

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Fall of the zombies? Why corporate failures could surge in 2024

Inside Retail

Failure to secure the cash they need at rates they can afford could lead to insolvencies and layoffs. The latest official data from Britain’s Office of National Statistics put corporate insolvencies in England and Wales at 2,308 in August, up 19 per cent on the previous year. Signs of distress are already showing.

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

Hyken

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4%