Remove 2001 Remove Consumer Remove Point of Sale
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Customer experience: Nostalgia, the weapon of the future post-crisis?

365 Retail

In 2001, a US billboard showed a picture of the first iPod alongside the slogan “1,000 songs in your pocket”. If nostalgia works, it’s because it enables brands to develop a more human relationship with consumers. Only 8% of consumers globally said in-store sanitary measures affected their shopping experience.

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Brands jeopardise customer loyalty as they fail to replicate in-store experiences online

365 Retail

Meanwhile, almost a quarter of consumers (net 23%) agree that online stores either don’t do enough to engage with them, or that they only want their money and don’t care about their satisfaction. It is important to recognise, however, that customer loyalty isn’t just based on the point of sale.

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Card payments in Singapore to grow by 8% in 2022, says GlobalData

365 Retail

in 2020 – its first annual contraction since 2001. Singapore has made significant progress towards becoming a less-cash society in the last few years, supported by high banked population and consumer awareness of electronic payments. Consumers are gradually moving away from cash to electronic payments including card payments.