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Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. This intelligence helps provide an anonymized look at each transaction and find questionable returns.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

Trend 6: Loss Prevention Enters the Design Conversation Earnings results from Dick’s Sporting Goods, Lowe’s and Target brought theft, and specifically organized retail crime (ORC), into the media spotlight. We are already observing a good share of retailers revisiting their shopper experience to tackle organized crime.