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Why modern retailers must provide “much more” than what they are selling

Inside Retail

Customer expectations of engagement and experience in retail are changing equally quickly. Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience.

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Have we reached peak Christmas advent calendar?

Retail Gazette

They produce bumper sales for retailers such as Harrods, Boots, and Net-a-Porter. Department store Liberty even called out its record beauty calendar sales as factor behind its growing profits last year. Even pets have their own advent calendars. Consumers are also drawn to the value for money they represent.

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[Infographic] Brick-and-Mortar Retailers (Plus Chocolate) Drive Sales on Valentine’s Day

Wiser

In second was big-box stores like Target, with department stores, dedicated florists, and other retailers trailing behind. Valentine’s Day shoppers prefer “X percent off retail price” deals the most, well ahead of Buy One, Get One (BOGO). Once inside, there are a few promotions that help close the deal.