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Want to See Success in 2025? Answer These 5 Questions

Retail TouchPoints

If merchants do not have this clarity, they will simply fall into the middle and fail to stand out to their target customers. With use cases spanning from personalization to customer service , merchandising, operations and even loss prevention, Anjee Solanki, National Director of Retail Services & Practice Groups at Colliers U.S.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience). We are already observing a good share of retailers revisiting their shopper experience to tackle organized crime. However, sometimes the success of one area (i.e.

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Retail is the Most Common Location for Gun Violence, but There’s More to the Story

Retail TouchPoints

Yet it still paints a dire picture of the situation in America today, one that is of utmost concern to consumers and the merchants who serve them. No one was injured by the gunshot but it caused mass panic, with customers across the mall fleeing to exits during a busy back-to-school shopping weekend.

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