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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. By fostering agility and an openness to experimentation, brands can stay one step ahead of consumer expectations.

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Outsourcing Fulfilment to Save Time? Here’s Three Things Retailers Should Look For

365 Retail

If remote stock inventory management is not delivered in real-time and data is not available across devices, it can quickly impede the benefits of outsourcing fulfilment. . Additionally, retailers must take the same approach to any other apps and customer management systems they use.

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Saving the Environment by Using AI

Independent Retailer

The driving force behind this change are consumers’ shopping habits and their perception of the environment, so much so that even their purchasing decisions are becoming increasingly influenced by a retail brand’s environmental footprint. It should not come as a surprise that more consumers are shopping online.