Mass Relators

MARCH 31, 2024

Dollar General has promoted 18 executives to new roles at the company. Leslie Allen Leslie Allen has been promoted to senior vice president, human resources. Christine Connolly Christine Connolly has been promoted to senior vice president, corporate secretary and assistant general counsel, securities and governance.

Promotions

Hyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. For example, employee turnover dropped more than 100 percent quarter over quarter and we are continuing that impressive trend. .

Customer Experience

Indigo 9 Digital

MARCH 17, 2022

This year Trader Joe’s was named the third best large employer in the retail and wholesale category by Forbes and Trader Joe’s was ranked as having the highest customer satisfaction rating among supermarkets in 2021 by the American Customer Satisfaction Index. This variety keeps employees engaged and helps to prevent boredom.

Employee Engagement

Inside Retail

NOVEMBER 13, 2023

When cost cutting comes into play, even with sentimentality, affection and attachment, loyalty to employees is rarely on the balance sheet. So, how can leaders foster a culture to promote tenure and engagement and, if we are lucky, capture the gift of employee loyalty? To do so, know your employees really well.

Promotions

Cisco Retail

DECEMBER 15, 2021

Jordan Sexton, an honor student & 2021 Cisco STEM Shadow program participant. Mentoring is a part of leading a Conscious Culture , which company employees tap into to make a positive impact on the communities where they live, work, learn, and play, increasing employee engagement in what the company does externally.

Employee Engagement

A1 Retail

SEPTEMBER 13, 2021

Una O’Reilly, Group Director of Employee Engagement and Director of Human Resources UK/Italy at URW said : “We are extremely proud of the people focussed policies, practices and initiatives we’ve put in place to create a supportive culture for all our employees.

Employee Engagement

365 Retail

JULY 13, 2021

In 2006, the Office for National Statistics put online sales as a percentage of total retail sales at under 5% but now shows that figure has risen to just under 30% in April 2021. Fashion brand Kooples for instance has improved visual merchandising and promotions compliance from 33 to by 90%. Store communications.

Payment Services

Indigo 9 Digital

MARCH 11, 2022

One of the keys to Chick-fil-A’s success is its customer service which landed it at the top spot on the American Customer Satisfaction Index for restaurant brands in 2021 for the seventh year in a row. For one it empowers its employees to go above and beyond to serve their customers. Go the extra mile. Take this example.

Customer Experience