Remove 2019 Remove Employee Engagement Remove Loss Prevention
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10 Ways to Improve the Customer Experience in Retail

Indigo 9 Digital

For one it empowers its employees to go above and beyond to serve their customers. In 2019 a 96 year old WWII veteran entered a Chick-fil-A store in Maryland. A loss prevention employee who sent the package wrote in a note accompanying the package: “Mr. So what is Chick-fil-A doing that others are not?

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14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

Proving that stores don’t have to be transactional in 2019 lululemon opened a new flagship store in Lincoln Park Chicago. A loss prevention employee who sent the package wrote in a note accompanying the package: “Mr. The Ritz Carlton believes the key to customer engagement is employee engagement.