2018 Customer Experience Loss Prevention 
Retail TouchPoints
MARCH 25, 2024
This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members. Click here to read the article.
Indigo 9 Digital
MARCH 11, 2022
By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.
Indigo 9 Digital
MAY 2, 2022
A survey from Salesforce found that 84% of customers believe that the experience provided by a company is as important as its products and services. And that number is up from 80% in 2018. That confirms what we already know, the customer experience matters. But what constitutes a great customer experience?
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