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California Bans All Plastic Bags, Strengthening Decade-Old Law

Retail TouchPoints

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. 1, 2026, is designed to close a loophole in the plastic bag ban that was passed by the California legislature in 2014 and affirmed by voters in a 2016 referendum, according to the AP.

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Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.

Retail TouchPoints

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016.