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Loyalty Is The Key To Survival For Retail

Retail TouchPoints

In 2016, Business Insider reported that Starbucks had $1.2 Greg Matson : A similarity we found was that the best loyalty programs weren’t about accumulating points, but instead leveraging the key strength of what the business and brands do best for its consumers. A moment of both gratitude and loss prevention.

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14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

With the growth of DIY videos on YouTube there is a clear demand by the market for consumers to become experts by learning from other experts like you. The Chinese eCommerce giant made a move into physical retail in 2016 by opening a chain of futuristic supermarkets called Hema or Freshippo in English.