2013, Customer Retention and Promotions

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2013

Customer Retention

Promotions

How to Keep Your Loyalty Program Members Engaged Long-Term, Even After the Holidays

Retail TouchPoints

JANUARY 18, 2022

Loyalty program benefits that inspire action are a great way to engage customers post-purchase and identify and stimulate brand advocates. For example, with social kickbacks, you can run a promotion that provides a call to action, such as inviting customers to post on Instagram with a branded hashtag.

Customer Retention

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Major Customer Experience Trends Shaping the Retail Industry

Independent Retailer

NOVEMBER 11, 2021

Customers Expect Personalized Experiences. Over the past years, there has been a dramatic increase in customer expectations for personalized experiences. According to GetVoIP, in 2013, only four percent of shoppers expected a personalized experience. Ultimately, stellar customer experience can reduce the customer churn rate.

Customer Experience

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How to Keep Your Loyalty Program Members Engaged Long-Term, Even After the Holidays

Major Customer Experience Trends Shaping the Retail Industry

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