Inside Retail

MAY 3, 2024

SkinKandy opened its first store in Maroochydore on the Sunshine Coast in 2011 and is now in an explosive growth phase. Retailers across categories and markets are prioritising their store staff and employee engagement more broadly as a way to differentiate in an tough economic environment.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). Consumers today expect speedier access to services than ever before.

Customer Experience 88

Customer Experience Employee Engagement Advertising Consumer 88

Hyken

APRIL 25, 2023

I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner.

Customer Experience 91

Customer Experience Employee Engagement ATS Marketing 91