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How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

Retail TouchPoints

The Mercury POS component had originally been launched in 2003 , and hadn’t been updated for approximately 10 years, noted Powell. That’s even more of a problem for FTD than other retailers, because the company’s mission is to allow its customer to “help people they care about in moments of happiness and sadness.

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Net-a-Porter, Ssense, Farfetch: How luxury’s e-commerce leaders stack up

Inside Retail

Ssense was launched in 2003 by brothers, Rami, Firas and Bassel Atallah and considers itself a fashion outsider despite its strong industry influence and ability to sell out brands. Curating a defined image and staying true to it has allowed both Ssense and Net-a-Porter to maintain a loyal customer base.

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