Inside Retail

MAY 27, 2025

Chasing touchpoint fixes instead of journey transformation Why retailers make this mistake: Businesses tend to focus on isolated problems, like speeding up transactions or improving chatbot responses, without looking at the entire customer journey or understanding their target market’s path to purchase.

Returns 130

Returns Beauty and Health Checkout Store Layout 130

Wiser

AUGUST 17, 2018

When Amazon first introduced free shipping in some parts of Europe, they saw a significant increase in sales for all places except for France. The reason why France’s sales were not on par with the other countries was because instead of free, shipping’s cost was mistakenly reduced to 1 franc (about 10 cents at the time).

Advertising 112

Advertising Promotions Visual Merchandising Store Layout 112

Retail Next

FEBRUARY 27, 2020

RFID allows retailers to monitor the location and movement of product, and coupled with POS systems for online and in-store sales, allows inventories to be readily available at stores and shipping locations to ensure items in high demand are never out of stock. Smart transportation with IoT. And, IoT is one of their best bets.

Checkout 52

Checkout Advertising Promotions Store Layout 52