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5 Top Customer Service Articles of the Week 10-3-2022

Hyken

OCTOBER 3, 2022

Despite call centres being a traditional means of communication between brands and their customers, this is now the preference for under half of the UK population (43%), according to a survey of 1,000 Brits by telecommunications provider Esendex. Top 10 Customer Experience Podcasts You Should Listen To by Justin Sheil.

Customer Experience 11
Customer Experience Telecommunications Consumer Management 11
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What Is Zero Trust?

Nvidia

JUNE 7, 2022

National Security Telecommunications Advisory Committee, a group that included dozens of security experts led by a former AT&T CEO. Indeed, Gartner projects that by 2025 at least 70% of new remote access deployments will use what it calls zero trust network access (ZTNA), up from less than 10% at the end of 2021.

Telecommunications 114
Telecommunications Planning Management ATS 114
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