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Has John Lewis Partnership finally turned a corner with its ‘refreshed’ turnaround plan?

Retail Gazette

” The partnership’s finance director Bérangère Michel says the business is in “good financial health” in pursuing the rest of its turnaround strategy and has secured the funding it needs for the remainder of the plan, helped by a £260m injection of cash from the sale and leaseback of 11 Waitrose stores and a new term loan.

Planning 111
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Guest Post: Customer Pain Points – How to Identify and Address Them

Hyken

This week, we feature an article by Manpreet Singh Chawla, senior digital marketing executive at Knowmax , a SaaS-based organization that offers knowledge management solutions for various industries. A customer pain point is a distinct issue that your customers or prospects encounter during contact with you at various touchpoints.