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Exclusive: How Daniel’s Jewelers is Using Vision AI to Better Serve its Customers

Retail TouchPoints

Sherwood took Retail TouchPoints behind the scenes of the chain’s technology and service evolution as it continues to grow across the West. When David Sherwood joined the family business in 2001, the plan was to sell. But in the process, he fell back in love with the business he had grown up in, and the plan changed. “I

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14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

As an icebreaker, we said, ‘tell us about the best service experience you’ve ever had.'” “Of the 18 people, 16 said it was in a hotel. It has been nearly 20 years since Apple opened its first retail store in 2001 and that advice has not gone out of style. That confirms what we already know, the customer experience matters.