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The Retail Trust also interviewed leaders of 20 household name retailers for its Health of Retail report and worked with employeeengagement platform WorkL to assess the wellbeing of a further 4,500 retail workers, which found that retail is one of the unhappiest industries to work in compared to other sectors.
In recognition of the company’s outstanding customer service earlier this Costco ranked number one in the American Customer Satisfaction Index in the discount and departmentstore category. A few years ago over a two-week period clothing retailer ModCloth created an Instagram experience within its stores for its customers.
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