Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. You want to customer service the heck out of your customers.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

AI-driven apps for visual recognition are being used by followers to scan images and social media posts to dissect and identify each apparel worn by their favorite entertainer, sports athlete, etc. They’re also emphasizing on customer retention, rewarding and incentivizing current customers to spend more.

Retail Trends 109

Retail Trends Consumer Payment Services Fulfillment 109

Retail Dive

JUNE 6, 2025

Dive Brief: Torrid could shrink its brick-and-mortar footprint by close to 30% in 2025, the plus-size apparel retailer said Thursday. These are locations with lower productivity, and sales customer retention rates from shuttered locations are about 60%, she said. Please let us know if you have feedback.

Payment Services 91

Payment Services Department Stores Drop-Shipping Planning 91