2022, Business Communication and Consumer

Three ways to provide customer-centric shipping

Inside Retail

FEBRUARY 6, 2022

ShipStation’s own research bears this out – according to the firm’s Global Pulse 2021 report, 88 per cent of consumers say the shipping experience determines whether or not they will shop again with a brand in the future, while 70 per cent say a poor delivery experience negatively impacts their impression of the retailer rather than the carrier. “We

Shipping

Shipping Checkout Fulfillment Customer Retention

Guest Post: Why You Should Rethink Your Customer Service Goals

Hyken

DECEMBER 31, 2021

Even if you’re able to acquire customers, if you can’t keep them, eventually your pool of consumers will dry up. . Not being able to retain customers is a red flag that there’s something missing in your business strategy. Consumer data should inform your decision-making. But where should you start? .

Customer Retention

Customer Retention Business Communication Marketing Consumer

Experience Retail Today

Three ways to provide customer-centric shipping

Guest Post: Why You Should Rethink Your Customer Service Goals

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